Image of a pile of various sized caution triangles that read "Fraud Alert".

Fraud Alert January 2025

Union State Bank has received reports of criminals contacting commercial account customers directly and impersonating USB staff. They are calling in an attempt to collect additional information to perpetrate fraud through ACH transactions using customer's online banking credentials. 
 
Many calls are coming from 213-459-2178. This IS NOT a phone number associated with Union State Bank.   
 
Cyber attacks, phishing scams, and identity theft are just a few of the very real threats you potentially face everyday as a business. As part of our commitment to safeguarding your business, we want to bring this threat to your attention and inform you of what to do if you receive a call that appears to be from the bank and are unsure it is legitimate.

The bank will never reach out to you over the phone or through a text message unexpectedly, and request any of the following information:

  • Full account number
  • Personal Information like Social Security Number or Date of Birth
  • Online Banking Username and/or Password
  • Full debit card number or CVV Code
  • Debit Card PIN
  • One time passcodes provided by the bank for digital verification purposes
  • Driver’s License Information

• Do not disclose any personal information and disconnect the call immediately. 

• Do not respond to any text messages requesting any personal or account information.

• Call the bank back at 866.557.0060 or visit one of our branches to confirm the request.

Fraud prevention tips -

In today's fast-paced digital world, safeguarding your finances from fraud is more important than ever. That's why our partner's at Epcor put together this list of 10 essential fraud prevention tips to help you navigate the digital landscape with confidence and avoid falling for the cascading onslaught of scams. Click to watch the video.

 
Artificial Intelligence (A.I.) Technology allows scammers to easily create and personalize scams to make them more convincing. A.I. technology not only allows the scammers to pull personal information from social media and other online sources, but now scammers are able to clone voices and fabricate phone calls that sound like it is coming from an employer, co-worker, friend or family member. Click to watch the video.
 
 

Enroll in our Positive Pay service, which helps detect and prevent fraudulent checks by matching the check number, account number, payee and dollar amount of each check presented for payment against a list of checks you have authorized.

Tech Tip: Union State Bank will never ask for account information, numbers or passwords via email.

 

Custom Debit Card Controls by CardValet®

CardValet® helps you protect your debit cards by sending you transaction alerts and giving you the ability to define when, where and how your cards are used. Simply download the free CardValet® app to your smartphone, then customize your alert preferences and usage settings to monitor and manage your cards.

Tech Tip: Never call a phone number provided in a suspicious email. Instead, visit the organization’s official website to find their contact information.

If your financial information has been compromised, report it immediately. Call Toll Free at (866) 557-0060 during business hours or send us a Secure Email from within Online Banking. Your local USB branches are also here to help!

For lost or stolen credit cards call 1-800-883-0131.

Tech Tip: If you’re asked to verify payment information over the phone, ask the caller to tell you what they have on file. If they decline, only provide the last four digits of your payment card number.