A customer is only allowed to access account information on our Online Banking with a valid login using multi-factor authentication. Multi-factor authentication requires a username and at least two of the following:
- Something the user knows
- Something the user has
- Something the user is
Only customers who have been enabled for Online Banking will be allowed access and only data for these customers will be transferred to our Online Banking Network. After five simultaneous invalid username and/or password entries for a customer, access will be disabled for the customer preventing unauthorized access by a third party. Once disabled, only bank personnel may re-enable access through the Online Banking interface.